Will you have more sizes?

Now that we have brought out our Mini's (age 4-7) we are currently working on bringing out more sizes for teens and adults! To be notified of new sizes, please register your interest with us via email. We also have new colours on the agenda so be sure to sign up to hear of pre-order opportunities first to ensure the best chance of securing your Crumpet Coat.

My child is in between sizes - what size should I get?

The Crumpet Coat is designed with an oversized fit to allow for wriggle room! It should be loose enough that your child can change easily in and out of swimsuits and clothing, as well as long enough to protect your child from the elements and ensure adequate privacy.  If in doubt, we strongly recommend you pick the larger size.

To ensure you order the correct size, read our sizing guide HERE. You can also email us at and we’ll happily answer any sizing questions.


What is the shipping cost?

For domestic orders over $200: standard flat rate shipping is free, and express shipping is $15.00

For domestic orders under $20: standard flat rate shipping is$15 and express shipping is $20.00

Free local pick up is also available from Essendon, VIC or Macleod VIC.

How long does shipping take?

Orders will be processed and shipped within 2 business days.  Orders placed on Friday after 12pm or on weekends will be processed the following Monday.

Standard shipping to metro areas with Australia Post can take 1 - 8 business days from dispatch.  Express shipping to metro areas with Australia Post can take 2-3 business days from dispatch.  Delivery to regional areas can vary.

What shipping courier do you use?

We use Australia Post for all domestic shipping orders. 

A tracking number will be sent to you upon dispatch.

Do you ship internationally?

We are happy to ship internationally.  Simply send us an email at, and we will calculate and notify you of all costs.

For more information on shipping, read our shipping policy HERE.


How do I return my coat?

We will offer a refund on full-priced items returned within 14 days of receipt of your parcel, so long as it meets our returns conditions. You must notify us and post the return within 14 days of delivery.

The customer is responsible for all shipping costs. All shipping costs are non-refundable. 

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused and unmarked with original tags attached and in its original packaging.

Can I exchange my coat?

We do not offer exchanges, simply return any unwanted items for a refund and place a new order. We recommend placing the new order as soon as possible to avoid disappointment.

For more information on our return policy, read our return policy HERE.


Can I wash my Crumpet Coat?

Your Crumpet Coat should not need washing regularly. We recommend a spot clean with a damp cloth to avoid a full wash if possible.

When necessary, the Crumpet Coat is machine washable.  Always wash inside out on a delicate cycle, use cold water and mild detergent.  Hang dry at room temperature and do not use a dryer or any heat source to dry the coat.  This will ensure the waterproofness and quick-drying properties of the coat are preserved.

For more detailed care instructions, please read our care guide HERE.


How do I contact you for help?

We would love to hear any feedback and answer any questions you have!  You can contact us at or fill in our contact form HERE. We will respond within 24 hours.

Will you be releasing more colours?

Yes!  We are hoping to have more fun colours available soon. Let us know which colours you would like to see next!

What if the item I want is out of stock?

We can't always maintain full stock levels across our range. If you find the product you want is unavailable, we currently offer pre-orders for sold out sizes and colours on each product page. You can also join our newsletter to be notified of restock dates or email us at

What is your commitment to sustainability?

Our goal is to create long-lasting change robes by using high-quality and resilient materials.  We are confident that a well-made change robe will last your family for many years. To minimise excess waste, we keep our inventory levels low, and as a new and developing business, we continually strive to improve and learn.

The satchels we use at Crumpet are biodegradable and compostable.